Return Policy

UpperDuck — Exchanges (Manufacturer Defects Only)

In alignment with hygiene best practices (including CDC recommendations), UpperDuck accepts exchanges only for:

• Manufacturer defects or items defective in function
• Natural material defects (e.g., wood splitting)

• Items must be postmarked within 3 business days of receipt of your purchase.

How to Request a Defective-Item Exchange

1. Email von@upperduck.com to let us know you are requesting an exchange for a defect.
2. Include in the box:
   • A copy of your original receipt
   • A brief note explaining the defect and what item you would like as an exchange
3. Ship with a trackable, insured service.
   • UpperDuck cannot issue exchanges on packages lost in transit without proof of tracking.

Defective-Item Exchange Processing & Fees

• Typical turnaround time for exchanges is about 2 business days after we receive your item.
• A $8.00 shipping & handling fee applies to send the replacement item.

Note: If your requested exchange item is unavailable, we will contact you with comparable options.

4) Where to Send Defective-Item Exchanges

Attn: Exchanges — Yvonne Corley
UpperDuck, LLC
1161 Marsh Avenue
Ellisville, MO 63011

5) Additional Notes

• Keep your tracking number and mailing receipt until your exchange is confirmed.
• For fastest assistance, email: von@upperduck.com.

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