FAQ

UpperDuck — Frequently Asked Questions (FAQ)

Q: Do you have any JJ Lares calls?
A: All JJ Lares calls that are available for purchase are posted on our website. If they are marked Sold Out on our website, we do not have any JJ Lares calls in stock.

Q: When will you get more JJ Lares calls?
A: JJ Lares calls are shipped to us periodically throughout the year. There is not a set schedule. We will add any calls available for sale to our website as soon as possible after receiving a shipment from JJ Lares.

Q: Do you accept custom orders for JJ Lares calls?
A: No. We are unable to accept custom orders for JJ Lares calls at this time.

Q: Where can I find updates on new product drops?
A: All new products are added to the New Arrivals section of our website and are generally posted on social media. Follow us on Instagram: @UpperDuck and Facebook: @UpperDuck.com for the latest updates.

Q: Do JJ Lares calls come with extra reeds?
A: No. JJ Lares duck calls purchased from UpperDuck come with the standard reed included in the call. However, we do offer JJ Lares authentic factory replacement reeds in the Duck Call Reeds section of our website.

Q: Can UpperDuck cancel my order?
A: Yes. UpperDuck reserves the right to cancel any order at its discretion for reasons such as suspected fraud, payment issues, inventory errors, or policy violations. If this happens, you will be notified and refunded promptly.

Q: Do you ship on weekends or holidays?
A: No. Orders are processed Monday–Friday (excluding federal holidays). Orders placed after 2:00 PM CT on Friday ship the following business day.

Q: When will I get my tracking number?
A: Tracking numbers are emailed as soon as your order is processed and scanned by the carrier.

Q: Do you ship internationally?
A: Yes. UpperDuck ships all over the world in accordance with USPS Guidelines.

Q: Can I return an item if I change my mind?
A: No. For health and hygiene reasons, we accept exchanges only for Manufacturer’s defects.

Q: What if my package is lost during return shipping?
A: Exchanges cannot be issued without proof of tracking. Always use a trackable, insured carrier.

Q: What if the item I want to exchange is out of stock?
A: We’ll contact you to offer a comparable replacement.

Q: Do you offer warranties?
A: Many calls and accessories include manufacturer lifetime warranties. See individual product pages for details.

Q: Do Microtech knives come with a warranty?
A: Yes. All Microtech knives purchased from UpperDuck are covered by Microtech’s Lifetime Warranty. Warranty service is handled directly through Microtech; please contact them for sharpening, repair, or warranty claims.

Q: How do I care for my Fowler Hide Supply leather lanyard or tote?
A: We recommend cleaning it with saddle soap, made specifically for leather and applying a light coat of leather conditioner a few times per season to keep the leather supple. Avoid prolonged exposure to water; if wet, allow the leather to air dry naturally away from strong heat sources. With proper care, Fowler Hide Supply products will last for years.

Q: How do I contact support?
A: The fastest way is by emailing von@upperduck.com. Please include your order number and any relevant details so we can assist you quickly.

Q: Do you charge sales tax?
A: Yes. We charge Sales Tax for orders shipped to Missouri addresses only. Applicable state and local sales tax is calculated at checkout based on your Missouri shipping, in compliance with U.S. tax law.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. At this time, we do not accept checks or money orders.

Q: Do you offer gift cards?
A: No. UpperDuck does not offer Gift Cards at this time.